We were asked to provide clinical services for this company and to provide customers with meal replacement products. Not enough truthful information was provided to give the true picture.
The product is supposed to be a meal replacement. But when you read the nutritional content on the label, it is nothing but empty calories. A bit of protein, some fat and little or no carbs. It has no vitamins, minerals or other significant nutritional value.
The nutrition the customer gets is by adding vegetables from a select list.
The sales representative assured us there was a guaranteed sale on the product, but failed to mention that a minimum 6 month trial was required. If we had been able to read the nutritional information on the packaging, we would not have signed the contract from the beginning. The minimum initial purchase was $3,000.
They had our money for almost a month before the product was shipped. Within 2 weeks of receiving the product and reviewing the program, we were certain we could not, in good conscience, sell the program or the product. We informed them of that. At this point they advised us of the 6 month rule.
So.... after 6 months the product was returned.
They have had the product for more than a month and our money is not refunded.
Monetary Loss: $3000.